Return and Exchange Policy
The following Return and Exchange Policy only applies to online purchases made through www.blessandsoul.com.
- Final sale and custom items cannot be returned for exchange, credit, or refunds.
- For all other items, to be eligible for refund as described below, the jewelry must be returned unworn, undamaged and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.
Returns are accepted within 7 days from the receipt date, if your online purchase does not meet your expectations.
1. Email us at firstname.lastname@example.org with your: order number, the return item and reasons for return.
2. We’ll provide a simple Return Form which will need to be printed and filled out.
3. You have 5 business days from the day you get your Return Form to postmark the package back to us. The Return Form must be mailed in with the return package so we can properly identify your order. Unfortunately, if there is no form accompanying the returned item, the package will be mailed back to the sender.
The item(s) will be thoroughly inspected and if they are in returnable condition, a refund (less any original shipping charge) will be issued back in the original payment. We reserve the right to deny refunds for any returned item(s) that do not meet the requirements of our return policy. Give us 7-14 business days to process returns once the package is received!
At this time prepaid return labels are not available. The original shipping charges are non-refundable, and shipping charges for any returns are the customer’s responsibility using a carrier of their choice.
We are not liable for packages that get lost in transit so we highly recommend using a shipping service that is insured and can be trackable, as there is no guarantee that we will have received your package without this.
For any refused deliveries, any initial and reshipping costs will be at the customers expense.
We are unable to process exchanges at this time. If you’d like to exchange an item, please return the original item(s) for a refund and then place a new order. Expired promo codes will not be accepted. Shipping charges for any returns are the customer’s responsibility. To return an item, please see the section “Returns” for instructions.
If you have any questions, please don’t hesitate to contact us at email@example.com.